Refunds & Returns Policy – Ace Bio Water Carafe

Overview
Our refund and returns policy lasts 14 days from the date of delivery. After this period, we cannot offer a full refund or exchange.

Eligibility for Returns
To be eligible, your Ace Bio carafe or replacement filters must be unused, in the same condition as received, and in the original packaging.

Non-Returnable Items

• Opened or used water filters
• Products related to hygiene or food
• Gift cards or digital content

Required Documentation
Please include a proof of purchase with your return. Do not send products directly to the manufacturer.

Partial Refunds
Partial refunds may be issued if:

• Products are damaged, missing parts, or not in their original condition
• Products are returned after 14 days

Refunds Process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds will be credited to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund after several days, please:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank
   If you still have not received the refund, contact us at watersfrance@yahoo.com

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same Ace Bio carafe or filters, contact us at watersfrance@yahoo.com.

Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If the gift was sent to the purchaser first, the refund will be sent to the original buyer.

Shipping Returns
Customers are responsible for return shipping costs, which are non-refundable. For higher-value items, consider using a trackable shipping service or shipping insurance.

Need Help?
For questions about returns, exchanges, or refunds, contact us at watersfrance@yahoo.com.